Business support services

With the growing demand for outsourcing and centralised service operations, Czechia continues to be an attractive destination for companies looking to localise these activities. In the three largest Czech cities – Prague, Brno and Ostrava – businesses are thriving with their service centres, now commonly referred to as Global Capability Centres.

Predictions from previous years have proven accurate, as most BSS centres in Czechia are expanding both their workforce and the range of services they provide. According to a survey conducted by the Association of Business Services Leaders in the Czech Republic (ABSL), around 67% of the country's 380 centres plan to continue this growth.
Like many other business segments, support service centres are following the trends of automation and digitalisation, striving to implement new technologies and processes while creating new types of jobs. Software developers, data scientists, and cybersecurity analysts are among the most in-demand roles. Another competitive advantage is the highly multilingual workforce in Czechia, with many employees proficient in several European languages, which supports seamless international operations. Fortunately, universities in the aforementioned cities offer programmes focused on IT and business administration, providing companies with well-prepared talent. Regular conversations with university boards help ensure that new, relevant courses are continuously introduced. Local municipalities also support the sector by seeking ways to expand housing capacity and improve infrastructure.

With the benefits of state aid for investment and visa support for employing foreigners, Czechia offers a strategic location in the heart of Europe. Coupled with a high quality of life and strong security, the country provides a welcoming environment for establishing and developing your operations.